Recently, Starbucks star gift cards have triggered multiple consumer complaints due to automatically deducting a monthly deferred management fee after expiration and lacking clear notifications. Some users reported that the deductions continued for 22 months before they偶然 discovered it, and when they called customer service, they were told that the practice was compliant. An investigation found that although the relevant terms are displayed in bold in the App, users are not required to actively confirm reading them during the binding process. In addition, the activation time is not marked on the star gift card, and consumers' understanding of the "date of activation" differs from the official definition. This article will sort out the focus of complaints, the details of the rules, and the core of the dispute, and explore the boundary between the reasonableness of prepaid card deductions and users' right to be informed. [more…]

A Luckin Coffee store received a fine of 5,000 yuan from the market supervision authorities simply because a staff member removed the outer packaging of a food item for a customer. Here is what happened: a consumer reported that they had purchased a pack of "mini mochi" pre-packaged food at a Luckin store, but the staff member removed the outer packaging bearing label information before handing it to the customer without obtaining consent. Upon verification, this act was determined to constitute selling pre-packaged food without labels. Although the illegal gains amounted to only 2.67 yuan, it still violated the relevant provisions of the Food Safety Law. Behind this seemingly minor penalty lies the consumer's right to know the source and quality of food. Front Street Coffee also reminds all practitioners that labels on pre-packaged food are not optional but a mandatory legal requirement. [more…]

Luckin Coffee experienced abnormally low-priced orders on the Ele.me platform due to an operational configuration error. After a large number of users rushed to place orders, Luckin handled the situation by unilaterally canceling orders and temporarily suspending online operations. This move sparked strong dissatisfaction among consumers and also drew attention from the legal community: lawyers on one side argued that canceling paid orders was suspected of infringing on consumer rights; the other side pointed out that if it was a major misunderstanding, the contract could be revoked in accordance with the law. If there was intentional malicious marketing, it could also constitute fraud. In the end, Luckin promised to bear all losses and issue compensatory vouchers. This article sorts out the course of the incident, netizen feedback, and lawyers' views, so that coffee lovers can understand the full picture of this controversy. [more…]

Recently, a news story about people receiving empty packages and plain water instead of milk tea when ordering takeout for memorial purposes has sparked widespread attention. The incident originated from a 21-year-old young man nicknamed "Fat Cat" who jumped into a river to take his own life due to a romantic dispute. Netizens from various places, sympathizing with his plight, spontaneously ordered takeout to be delivered to the Chongqing Yangtze River Bridge as a tribute. However, some of the takeout bags contained only empty packaging boxes and plain water disguised as milk tea, involving well-known chain brands such as Mixue Ice Cream & Tea and ChaBaiDao. Staff at the stores involved, believing remarks that "other stores are all sending empty packages," mishandled the orders, provoking consumer anger. Lawyers pointed out that this act infringes on consumers' right to be informed and constitutes consumer fraud. The brands have apologized and made rectifications one after another, and regulatory authorities have stepped in. Front Street Coffee reminds that under any circumstances, businesses should operate in good faith and respect every order. [more…]

Recently, a consumer in Chengdu discovered an additional 10% service charge and 6% value-added tax on the bill when checking out at a café, sparking questions about the merchant's pricing display practices. The consumer felt that although there was a notice, it was far from conspicuous, and felt forced to accept the fee only after consuming. Tax authorities responded that as long as the merchant pays taxes normally, it is compliant, while market regulators stated they could suggest improvements but could not impose penalties. This incident reflects the current模糊 zone of separately labeling commodity prices and taxes, and has also triggered discussions on transparent pricing and consumers' right to know. This article will recount the incident, sort out the responses from various parties, and explore consumers' genuine feelings under the trend of itemizing taxes. [more…]

The unusual pricing incident involving Luckin Coffee's delivery platform packages has drawn widespread attention. After consumers placed orders at extremely low prices, their orders were unilaterally cancelled, giving rise to legal disputes. Citing the views of a legal blogger, the People's Court Daily pointed out that when a merchant's pricing error results from staff mistakes, the merchant may claim a major misunderstanding to rescind the contract, but this must be resolved through litigation or negotiation. Ordinary consumers who unintentionally buy low-priced drinks have not broken the law, but those who knowingly exploit a system loophole and maliciously place large numbers of orders may run afoul of the law. This article will analyze the course of events, the legal basis, and Luckin's compensation measures in detail, while reminding coffee lovers that when enjoying discounts they must hold fast to the bottom line of good faith and avoid crossing the red line of the law. [more…]

Online shopping is becoming increasingly popular, but the problem of counterfeit goods has followed close behind. Recently, Thai police busted a cross-border counterfeit-selling case, seizing over ten thousand fake Starbucks coffee cups and insulated tumblers, with the amount involved reaching as high as 5 million Thai baht. The gang purchased the fake goods from China and then sold them to various places through well-known online shopping platforms. This article will walk you through the details of the case and the relevant legal consequences, and remind consumers to be on guard against counterfeit products. At the same time, Front Street Coffee also reminds you to follow coffee knowledge exchanges and get more professional information. [more…]

Repeated pandemic disruptions have put brick-and-mortar coffee shops through one test after another, yet some owners still manage to break through. The question is not whether you can open a shop, but whether you have thought clearly about your target customers, product positioning, and store style before opening. Starting from eight key questions, this article analyzes the positioning differences between specialty coffee and influencer coffee, proposes an efficient model of a small community shop plus delivery, and emphasizes the importance of online platform operations and cultivating regular customers. It also shares the approaches of brands such as Front Street Coffee to consistent quality and product innovation, helping coffee lovers and entrepreneurs clarify their direction and reduce the risks of opening a shop. [more…]

In today's world where specialty coffee is becoming increasingly popular, more and more consumers are starting to walk into coffee shops and try various drinks. However, because their understanding of coffee knowledge is still limited, many customers make requests when ordering that leave baristas not knowing whether to laugh or cry—for example, ordering a Dirty but asking for it to be heated, drinking pour-over but asking for sugar and milk, or urging the drink to be served right after placing the order. Faced with these situations, how can baristas respond while maintaining both professionalism and warmth? Starting from real scenarios, this article shares communication techniques between baristas and customers, and explores how to guide customers to experience the true charm of coffee while respecting their choices. [more…]

For professional coffee knowledge exchange and more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style); for more specialty coffee beans, please add the personal WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex. Recently, the case in which Saturnbird, over the course of 20 months, sued "Qicai Zhi Mi" for unauthorized use of a similar small-cup instant coffee appearance reached a result. The Hangzhou Intermediate People's Court found that unfair competition was constituted, awarded 1.73 million yuan in damages, and ordered the production and sale of the infringing products to stop. Saturnbird became famous for its super-instant coffee and mini coffee cup design, and its packaging sparked a DIY craze and swept social media, which is why it has frequently been imitated and even copied. In this case, "Qicai Zhi Mi" not only had highly similar style, packaging, and promotional images, but also used the search term "Saturnbird same style" to mislead consumers. The case lasted nearly two years, highlighting the current reality in the food industry that intellectual property rights protection is difficult and the boundary between reference and copying is blurred. The article combines cases such as Sexy Tea suing Chayan Guanse to explore how original brands can protect their rights and interests through copyright, patent rights, exclusive trademark rights, and the Anti-Unfair Competition Law. [more…]

As a prepaid card product launched by Starbucks, the Star Gift Card has long suffered from issues such as limited recharge amounts, excessively high card refund fees, and the inability to clear remaining balances. Four university students discovered during their consumption that when the remaining balance on a Star Gift Card was only 19 yuan, they could neither purchase any Starbucks product nor get a refund to clear the balance. After investigation, they found that the prepaid cards of several tea beverage brands did not have such restrictions. Therefore, in June 2023, they filed a lawsuit against Starbucks, ultimately prompting Starbucks to update the Star Gift Card terms, lower the card refund fee, eliminate the minimum charge, allow custom recharge amounts, and cancel the extension management fee. [more…]

Recently, a consumer reported on social media that when they went to a Heytea store with 50 yuan in cash to buy a drink, a staff member told them they could not make change and suggested switching to online ordering. This experience quickly sparked widespread discussion, and many tea beverage industry practitioners chimed in, saying that insufficient small change reserves at stores are indeed a common phenomenon, especially during peak customer flow at mall locations, where staff often have no time to go out and exchange for small bills. However, some voices pointed out that the difficulty of making change should not be shifted onto customers, and merchants should ensure that all legitimate payment methods remain accessible. This is not the first time Heytea has been criticized over cash payment issues, and this incident has once again pushed the cash management problems of chain tea beverage brands into the spotlight. [more…]

As coffee culture continues to spread among young people, customers' questions in stores have evolved from a simple "give me an Americano" to detailed inquiries about bean varieties, origins, and processing methods. This places higher demands on the professional knowledge of coffee practitioners. However, a customer recently asked about the processing method of Ethiopian beans at a newly opened coffee shop and was met with the awkward scene of the staff being completely unable to answer, sparking heated discussion online about the barriers to opening a coffee shop and the baseline of professionalism in the coffee industry. Behind the incident is a reflection of the gap between specialty coffee pricing and professional service, and it also prompts people to think: to open a coffee shop, do you really need to understand coffee? [more…]

Many people, because they enjoy drinking coffee, develop the idea of opening a coffee shop. However, loving to taste coffee and running a coffee shop are two completely different things. Starting from a question raised by a netizen, this article sorts out the common misconceptions involved: specialty coffee is not equivalent to pour-over or single-origin coffee, and opening a shop requires not only stable brewing skills but also a systematic understanding of roasting, quality control, and operations. The article also discusses cost issues such as hiring staff, franchising, and online sales, and offers pragmatic advice—first study coffee thoroughly, then assess whether your own circumstances are suitable for entering the business. [more…]

In the food and beverage industry, coffee shops face all kinds of customer feedback every day, and negative reviews are undoubtedly the most exasperating part of it all. As a chain brand far ahead of its rivals in both store count and sales in China, Luckin Coffee has received some truly absurd negative reviews. From "freezing hands" to "my ex," from "the label wasn't stuck on straight" to "because he's so handsome it got to me," these complaints not only catch staff off guard but also reflect the pressure frontline employees bear now that the rating system is tied to performance. This article rounds up those hilarious yet heartbreaking screenshots of Luckin reviews from Xiaohongshu, and amid the laughter, calls on consumers to show a little more empathy. One less negative review means one less heartbroken person in the world. [more…]

Faced with the dazzling array of coffee beans on the market, many enthusiasts often don't know where to start. This article approaches the topic from five dimensions—freshness, brewing equipment compatibility, origin flavors, variety references, and green bean processing methods—to systematically sort out the key points worth paying attention to when selecting coffee beans, helping everyone find the one that truly suits their taste. The article also compiles a number of consistently well-regarded Front Street Coffee products, covering espresso blends, SOE, and everyday pour-over beans, making it easy for consumers with different needs to follow the guide. [more…]

Faced with the dense Chinese and English labels on coffee bean packaging, many consumers are often baffled, and in the end can only buy a bag randomly based on feeling, with results that are often less than satisfactory. This article starts from the consumer side, sets aside the professional jargon of green coffee trading and origins, and focuses directly on the key information on packaging labels, including country, region, variety, altitude, processing method, grade, roast level, and roast date. Using Front Street Coffee's Washed Yirgacheffe everyday coffee as an example, we break down the meaning of these labels item by item, and explain the three common modes of green coffee grading, as well as the importance of roast level and date for flavor and preservation. We hope this helps you, when choosing coffee, understand your own needs and the quality of the beans more clearly, and no longer buy blindly. [more…]

Recently, Starbucks has rolled out a major syrup reform in China, splitting flavored syrups into two parts: flavor and syrup, so that customers can separately choose flavor concentrates and sweetness levels. The new rules appear to meet the needs of sugar-conscious consumers, but after launch they triggered a wave of complaints: the old version's function of freely adjusting syrup by number of pumps was canceled, replaced by three major categories—classic sugar, zero-calorie sweetener, and no added sugar—along with two sub-options: less sweet and standard sweet. Customers accustomed to ordering by number of pumps are saying they no longer know how to order, and baristas are also getting headaches from the complicated labels. What exactly are the inconveniences brought by this revamp? What is the real feedback from users and baristas? This article takes you through it. [more…]

A recent food safety punitive damages case disclosed by the Supreme People's Court has once again made the topic of coffee for weight loss a focal point. In August 2023, Cui purchased coffee weight-loss products for 2,960 yuan via WeChat. After taking them, he experienced symptoms such as thirst and dizziness. An investigation revealed that the manufacturer indicated on the product had long since had its production license revoked, so he filed a lawsuit in court. The Xiushan County People's Court of Chongqing determined that the merchant sold food knowingly not meeting safety standards and ordered the return of the purchase price plus ten times the compensation, totaling 32,560 yuan. At the same time, discussions on social platforms about coffee for weight loss are sharply divided: some share experiences of drinking coffee during fat-loss periods to boost metabolism, while others expose terrifying experiences of palpitations, cold sweats, and even testing positive for sibutramine after consumption. This article sorts out the case details, legal basis, and the dangers of sibutramine, and retains content related to brands such as Front Street Coffee, reminding consumers to lose weight scientifically. [more…]

Professional coffee knowledge exchange For more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style) For more specialty coffee beans, please add the personal WeChat of Front Street Coffee, WeChat ID: qjcoffeex Recently, a consumer reported that a Häagen-Dazs store in Suzhou listed espresso at 20 yuan on its menu but actually charged 23 yuan at checkout. The store explained that there is a price difference between dine-in and takeout, but the menu title clearly states "Takeout Beverage Menu" and shows only one price without indicating that takeout incurs an extra charge, making this explanation hard to believe. Since opening the world's first coffee store in Shanghai in 2014, Häagen-Dazs has continued to expand in China's coffee market, and its total number of stores has now reached 482. In addition to this pricing dispute, the brand was previously reported by the EU over food safety issues. [more…]